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Reports and complaints

Report a concern

Thank you for helping us keep our roads and our company safe. Reports may be made confidentially, and GRX keeps them confidential to the extent the law allows. GRX does not retaliate against anyone for a good-faith report. In an emergency, please call 911 first.

Check or find your complaint

Enter your report number and the email you used. Only you can see the details of your complaint.

Lost your number? Call us at (855) 479-5463 and we will help you find it.

Did you know?

You can stay anonymous. Safety and driving reports do not need your name.

No retaliation. GRX does not retaliate against anyone for a good-faith report.

Members and drivers can report too. This page is for everyone, inside GRX and out.

Report a safety concern

Please tell us what you saw. You are welcome to stay anonymous.

Your contact details, optional

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ReceivedReviewedFollow-upClosed

What happens next

After you report

  1. ReceivedYour report is logged with its own number.
  2. ReviewedThe right leader reviews it carefully.
  3. Follow-upIf you left contact details, we may reach out with questions or an update.
  4. ClosedWe close the report once it has been addressed.

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Impact

What your reports changed

Shared as anonymous totals only. Numbers appear once Safety and Compliance supplies real data.

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—Reports resolvedPlaceholder, no data yet
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  • Example

    A caller reported a truck following too closely. To prevent accidents before they happen, we set up a Monitoring Team that tracks every safety alert and reports it to Safety. Safety and Driver Success then work with each driver to sharpen their skills. Safe following distance is now its own section in Driver Orientation.

  • Example

    A caller heard screaming from one of our parked trucks at a truck stop. The stop wasn’t planned, and the driver wasn’t answering. We called the truck stop staff and the police right away. The driver was having a heart attack, and that fast response saved his life. Now every driver tells dispatch before each stop, and if a driver goes quiet on an unplanned stop, our leaders are cleared to call for help. Since then, this rule has helped two more drivers through health emergencies.

  • Example

    Drivers told us they weren’t being heard. Dispatch asked them for favors, but when drivers needed help, their requests were ignored. We took it seriously. Every driver request is now logged and gets an answer, and Driver Success follows up on anything that stays open. Drivers can also go straight to leadership if they feel ignored. Respect goes both ways.