Reports page v4 draft. Not live. Forms are not connected and nothing is sent to GRX.

Reports and complaints

Report a concern

Thank you for helping us keep our roads and our company safe. Reports may be made confidentially, and GRX keeps them confidential to the extent the law allows. GRX does not retaliate against anyone for a good-faith report. In an emergency, please call 911 first.

Check or find your complaint

Enter your report number and the email you used. Only you can see the details of your complaint.

Lost your number? Call us at (855) 479-5463 and we will help you find it.

Did you know?

You can stay anonymous. Safety and driving reports do not need your name.

No retaliation. GRX does not retaliate against anyone for a good-faith report.

Members and drivers can report too. This page is for everyone, inside GRX and out.

Report a safety concern

Please tell us what you saw. You are welcome to stay anonymous.

Your contact details, optional

Mockup of Cloudflare Turnstile. The live site runs in managed mode, so most visitors pass without clicking.

The button turns on once the required fields, text message consent (if you entered a phone number) and verification are complete.

Internal mockup note: routes to safety@grxlog.com (placeholder, pending IT setup).

ReceivedReviewedFollow-upClosed

What happens next

After you report

  1. ReceivedYour report is logged with its own number.
  2. ReviewedThe right leader reviews it carefully.
  3. Follow-upIf you left contact details, we may reach out with questions or an update.
  4. ClosedWe close the report once it has been addressed.

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Impact

What your reports changed

Shared as anonymous totals only. Numbers appear once Safety and Compliance supplies real data.

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—Reports resolvedPlaceholder, no data yet
—Average time to resolvePlaceholder, no data yet
Image[News headline placeholder 1]Date placeholderImage[News headline placeholder 2]Date placeholderImage[News headline placeholder 3]Date placeholder
  • ExampleA safety report led to new mirrors and signs at a yard.
  • ExampleA driving report praised a driver who helped at a roadside stop.
  • ExampleA complaint about late updates led to clearer status emails.